Privacy Policy

1. Information We Collect

1.1 Account Information

When you create an account, we collect:

• Full name
• Email address
• Phone number (optional)
• Company name (optional)
• Password (stored securely using industry-standard hashing)

1.2 Usage Data

We automatically collect information about how you use the Service:

• Pages visited and features used
• Chatbot interactions and conversation metadata
• IP address, browser type, and device information
• Timestamps of account activity

1.3 Customer Data

Data you upload or create through the Service, including chatbot training data, contact information, conversation histories, and integration configurations. This data belongs to you.

2. How We Use Your Information

We use your information to:

• Provide the Service - operate your chatbots, manage conversations, and deliver features
• Improve the Service - analyze usage patterns to enhance performance and develop new features
• Communicate with you - send account notifications, billing updates, and support responses
• Ensure security - detect and prevent fraud, abuse, and unauthorized access
• Comply with legal obligations - meet regulatory requirements and respond to legal requests

3. AI and Data Processing

3.1 Chatbot Training Data

Training data you provide is used exclusively to power your chatbot instances. We do not use your Customer Data to train our general-purpose AI models unless you explicitly opt in.

3.2 Third-Party AI Providers

We use third-party AI providers (such as OpenAI) to power chatbot responses. Conversation data sent to these providers is governed by their respective privacy policies. We select providers that offer enterprise-grade data protection.

4. Data Sharing

We do not sell your personal information. We may share data with:

• Service providers - hosting, analytics, payment processing, and email delivery partners who process data on our behalf
• Integrations you enable - when you connect third-party services (WhatsApp, Slack, etc.), data flows according to those integrations
• Legal requirements - when required by law, subpoena, or to protect our rights and safety
• Business transfers - in connection with a merger, acquisition, or sale of assets (with prior notice)

5. Data Security

We implement industry-standard security measures including:

• Encryption in transit (TLS 1.2+) and at rest (AES-256)
• Regular security audits and vulnerability assessments
• Role-based access controls and audit logging
• Secure password hashing (bcrypt)
• Two-factor authentication support

6. Data Retention

We retain your data for as long as your account is active. After account deletion, we retain data for 30 days to allow recovery, after which it is permanently deleted. Billing records may be retained longer as required by tax and accounting regulations.

7. Your Rights

You have the right to:

• Access - request a copy of your personal data
• Correction - update or correct inaccurate information
• Deletion - request deletion of your account and data
• Export - download your data in a portable format
• Objection - opt out of non-essential data processing
• Restriction - limit how we process your data

To exercise any of these rights, contact us at privacy@ezyconn.com.

8. Cookies and Tracking

We use cookies and similar technologies for:

• Essential cookies - authentication, session management, and security
• Analytics cookies - understanding usage patterns to improve the Service
• Preference cookies - remembering your settings and preferences

You can control cookie preferences through your browser settings. Disabling essential cookies may affect Service functionality.

9. Children's Privacy

EzyConn is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected data from a child, we will delete it promptly.

10. International Data Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and data processing agreements.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or an in-app notification at least 30 days before the changes take effect. The "Last updated" date at the top reflects the most recent revision.

12. Contact Us

For privacy-related questions or requests, contact us at:

• Email: privacy@ezyconn.com
• Website: www.ezyconn.com